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Client Charter

1. Updating information:

1.1 Database is updated during each convocation.

1.2 USM alumni information is updated on a monthly basis.

1.3 Ensure that contact information, either post or e-mail address, of USM alumni is current.

1.4 Ensure that information on USM activities is received by the USM alumni at least two (2) times a month.

1.5 Ensure that each USM alumnus found (not active in data base) is updated and connected.

2. Activities:

2.1 Carry out at least one (1) monthly activity that involves the USM alumni and the management of the University.

2.2 Ensure that the activities that have been initiated proceeded continually.

2.3 Establish USM alumni secretariats across the country

2.4 Establish focus groups such as student leaders, Student Consultative Council, the Chancellor's Gold Medal winner and the others to enable a 'think-tank' to be set up for the University.

2.5 Create a group of volunteers among USM alumni across the country in various forms and activities.

3. Accomplishing USM APEX:

3.1 Encouraging the alumni to share their expertise and ability in a variety of forms with various groups including students and the University.

3.2 Mobilizing volunteering activities among alumni through efforts to strengthen the existing USM alumni and to obtain information about new groups/individuals.

3.2 Mobilizing alumni who have been successful in various fields to help the University, including students.

Piagam Pelanggan

1.1 Maklumat pangkalan data dikemaskini setiap kali konvokesyen.

1.2 Maklumat alumni USM dikemaskini setiap bulan.

1.3 Memastikan maklumat perhubungan alumni USM adalah yang terkini sama ada secara alamat pos atau emel.

1.4 Memastikan maklumat aktiviti USM diterima oleh alumni USM sekurang-kurangnya dua (2) kali sebulan.

1.5 Memastikan setiap alumni USM yang ditemui (tidak aktif dalam pangkalan Data) dikemaskini dan dihubungi.

2. Aktiviti:

2.1  Mengadakan sekurang-kurangnya satu (1) aktiviti setiap bulan yang Melibatkan alumni USM dengan pengurusan Universiti.

2.2 Memastikan aktiviti-aktiviti yang telah dirintis diteruskan secara berterusan.

2.3 Mewujudkan sekretariat alumni USM seluruh negara

2.4 Mewujudkan kumpulan-kumpulan fokus seperti pemimpin    pelajar, Dewan Perundingan Pelajar, pemenang Pingat Emas   Canselor dan lain-lain  ditubuhkan sebagai ‘think-tank’ kepada    Universiti.

2.5 Mewujudkan kumpulan sukarelawan dalam kalangan alumni USM di seluruh negara melalui pelbagai bentuk dan aktiviti.

3. Menjayakan USM APEX:

3.1 Menggerakkan alumni untuk berkongsi kepakaran dan keupayaan dengan pelbagai kumpulan termasuk mahasiswa dan Universiti dalam pelbagai bentuk.

3.2 Menggerakkan aktiviti kesukarelawanan dalam kalangan alumni melalui usaha memperkasakan alumni USM yang sedia ada dan mendapatkan maklumat tentang kumpulan-kumpulan/individu yang baharu.

3.2 Menggerakkan alumni yang telah berjaya dalam pelbagai bidang untuk membantu Universiti termasuk dalam kalangan mahasiswa.

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